Computer Services Division

 

Computer Services

Greetings! Welcome to the Computer Services Division website for Nashville State Community College. Our desire is to provide excellent service to you. This web site is one aspect of our commitment to help you by providing information about a wide range of CSD-related topics. The information here will be updated frequently, so check back often. If you have any suggestions for information you'd like displayed here, please let us know. You can email or call the help desk (helpdesk@nscc.edu, 615-353-3678) , the CSD Office (wilma.johnson@nscc.edu, 615-353-3291), or the director (paul.kaminsky@nscc.edu, 615-353-3615) directly with suggestions, comments, or complaints.

CSD Standards and Procedures Manual


COMPUTER RESOURCES COMMITTEE

The minutes of the latest Computer Resources Committee can be found by clicking on the above link.  Minutes of earlier meetings can be found in the CSD Public Folder in Outlook.

INFORMATION TECHNOLOGY STRATEGIC PLAN for 2006 - 2009

Click on the above link to view the I.T. plan

Computer Services  - Help Desk (CSDH)

The Computer Services Help Desk provides students, faculty and staff of NSCC assistance with computer and network issues, account management, and act as the first point of contact within the division.  CSDH also operates an Open Computer Lab for students in C308 and maintains web sites with various information to assist faculty and students.  The CSDH can be visited in C308-A, contacted via email (helpdesk@nscc.edu) or phone (353-3678), or visit their web site.

Computer Services - Administrative Information Services (CSDA)
 

The CSDA group is charged with implementing and maintaining enterprise resource planning (ERP) projects for the college.  The term enterprise resource planning was coined in the early 1990s to describe a software solution integrating information and business processes to enable sharing, throughout an organization, information entered once in a database. CSDA is currently responsible for coordinating the migration to SunGardHE’s Banner software system, which will provide NSCC with a true 21st century ERP solution.

 

Computer Services - Systems (CSDS)

The CSDS group provides server and communication support and services to the NSCC community.  These includes Microsoft, Digital and SUN servers supporting the college’s Banner ERP and existing administrative systems, Desire2Learn, email, web hosting, and a variety of other on-line services. 

Computer Services - User Support Services (CSDU)

The CSDU group provides technical support and services to students, faculty and staff, including computer hardware, software, networking, telephones and wiring.  The staff work throughout the campus, addressing computer and network problems when they occur, upgrading and replacing older systems, helping to specify and purchase new equipment, and setting up computer-based and multimedia classrooms.  In addition, desktop software applications are installed and managed by this group, including consultation on software license compliance.


 

 

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