Helpdesk


Computer Services Help Desk

Contact Us

120 White Bridge Rd

Nashville, TN 37209


Phone: (615) 353-3678

E-mail: helpdesk@nscc.edu

Location: Clement Building 219


Our students receive assistance for technical issues related to the college’s computers, its network, and online learning systems (NS Online web courses) from the Computer Help Desk. Help Desk Support Technicians work with students who experience technical problems ranging from an inability to logon to troubleshooting online course issues.


Open Computer Lab

The Open Computer Lab provides student access to PC and Mac computers, classroom software, Internet access, and academic course-related activities.


Open Computer Lab Equipment

Current equipment includes 24 stations connected to two laser printers: one multi-functional printer (MFP) with optional color, copy, and duplex print functions; and one single-sided black and white printer. In addition there are four flatbed scanners: two attached to Mac computers, and two attached to Windows computers.


Location

Open Computer Lab: Room C-219
Computer Services Help Desk: Room C-219A 
Nashville State Community College Main Campus
120 White Bridge Pike
Nashville, TN 37209
Map of the Main Campus


Hours of Operation

Monday–Thursday: 8:00 AM–9:30 PM
Friday: 8:00 AM–4:30 PM
Saturday: 9:00 AM–2:00 PM
Sunday: Closed


Semester Break Hours & Between Semesters (As well as dates when no classes are held)

Monday–Friday: 8:00 AM–5:30 PM
Saturday-Sunday: Closed


Frequently Asked Questions


When can I login?

In order to log-on to the campus network, or any other service provided by NSCC,  an applicant must have first completed their application - have all transcripts, testing and all other documnets entered into the NSCC database through the Admissions office. although a student may be pre-registered for fall while summer courses are in session, he/she will not be able to access during the summer unless they are a registered student for the summer session as well. Check the  Academic Calendar for semester dates.


How do I login to a campus computer?

In order to log-on successfully to a NSCC campus computer a student must have these items entered correctly in the Login screen:

Note: Faculty or staff members may have logged into the computer making “Administration” the default domain in the drop-down list. If this is the case, simply select “Instruction” from the list and attempt the login again.


What is myNSCC?

myNSCC is a single sign-on web portal which allows students access links to practically all web service functions and information need during their college experience with NSCC. Within myNSCC, applicants and students receive current general information, news and and campus events. Information about deadlines for registration and tuition payments can be found here. An interactive site is available so that a student may register for classes and make fee payments. For those of whom are taking web classes, it contains a single clink link to NS Online. Finally, within myNSCC students have full access to their secured personal information; items such as grades and transcripts.


What is NS Online?

NS Online is a web-based system of courses offerings, hosted and instructed by NSCC. Many of our traditional on-campus classes have been adapted for instruction using the NS Online system. Some classes are instructed fully through the web, while hybrid courses offer the best of both worlds providing on campus instruction in addition to NS Online web elements.


How do I login to myNSCC or NS Online

Note: Students initially obtain their “A” number from either the Admissions office or the Records office. If you forget your password, try the “Forgot Password” function first. Simply input your “A” number and then click the “Forgot Password” button. You’ll be asked the security questions that you were prompted to input when you first signed in. Simply answer it and enter a new password.


Why can't I login to myNSCC from work?

myNSCC is a secure site and may be blocked by your employer. Your IT administrators can add “http://my.nscc.edu” as a trusted site to allow access. You should always be able to access the site from a campus computer or from your personal computer at home.