Browser Check

For your system to work properly, you should perform a browser check. This needs to be one only once provided your system settings are not changed. Errors in NS Online courses may result if your browser is not set properly.

When you click the Browser Check link, a page displays indicating whether you have passed all of the requirements. If you fail a requirement, "failed" will display. Shown below is an example of a "passed" browser check.

Click here to check your browser. If your browser fails any area, see the instructions for troubleshooting below.

Browser check report.

Troubleshooting Recommendations

JavaScript

Download and install java on your computer. Go to http://www.java.com/en/download/manual.jsp and search for your operating system. The instructions link on that page provides guidance in downloading and installing java.

Browser

Please check the table shown at the Software Requirements link and download the appropriate browser.

Cookies

Enable Cookies in Internet Explorer

Start Internet Explorer
Click on Tools and choose Internet Options.
Click the Privacy tab.
Slide the privacy bar to the Medium setting.

Allow Cookies in Firefox

Start Firefox
Click on Tools on the menu bar and select Options.
In the Options window, select Cookies
Select Allow Sites to Set Cookies..

Display Check

The display setting should be set to 1024 x 768 or greater running 16 bit color.

For Windows,

Right click your desktop and select Properties
Select the Settings tab.
Slide the Screen Resolution lever to 1024 x 768.
Change the Color Quality to Medium (High is possible)
Select OK to save your changes.

For Macintosh,

Click System Preferences, then double click Displays.
Change the colors setting to Thousands (Millions if possible).
Change the resolution to 1024 x 768.

NOTE: If you are still having problems and are using McAfee or Norton antivirus software, temporarily disable these programs and see if it fixes the problem. McAfee and Norton have built-in firewalls that may block content.

View the Most Recent Page Provided by Your Instructor

You need to set your browser to display the latest version of a file. For Internet Explorer, click on Tools > Internet Options then click the General tab and click the Settings button. Click the button to the left of "Every visit to the page."

For Firefox 1.6, click on FireFox > Tools > Options > Advanced. Click on the cache tab and change it to 0. Click on the "Clear cache now" button, and close. For Firefox 2, click on Tools > Options > Advanced > Network, change the cache value to 0.